What information is needed to open a new account at maxwin, and how long does it take?

The registration process at maxwin is intentionally kept as simple as possible. You only need to provide a few details to open an account. Required information includes: your active mobile number (preferably your bKash, Nagad, or Rocket number, as payouts will be sent there), a password, and your name. In some cases, your date of birth may be requested for age verification. An email address is not mandatory, but providing one makes account recovery easier. The entire process typically takes 2–3 minutes. Once registered, you can start depositing and placing bets right away. NID verification may be required for large withdrawals, but this can be completed at a later stage.

What happens to my bet if a match is interrupted mid-way due to rain or another reason?

This is something many players wonder about — especially in cricket, where rain interruptions are all too familiar. Here's how maxwin handles it: if a match never starts, all bets are cancelled and your full stake is returned to your account. If a match starts but is abandoned before half the scheduled overs are completed, bets are generally cancelled and stakes refunded in full. However, if the minimum required play has been completed — typically 5 overs in T20s and 20 overs in ODIs — the result is determined by DLS or the relevant official method, and payouts are settled accordingly. Specific rules for each game type are listed on the betting page. If you have any doubts, reach out via live chat during or immediately after the match.

maxwin | Terms and Conditions — Know the Rules Before You Play

1

General Overview & Applicability

These terms and conditions apply to the use of the maxwin platform — both the website and the mobile app. maxwin provides online betting, gaming, and lottery services to users in Bangladesh.

By creating an account or using the platform, you confirm that you are 18 years of age or older, that you are located in Bangladesh, and that you fully accept these terms and conditions.

Please Note: maxwin is strictly prohibited for anyone under 18. Accounts may be suspended if age verification cannot be confirmed.

All services on maxwin are provided for entertainment purposes. Betting and gaming carry financial risk — please keep that in mind before making any decisions. Never bet more than you can afford to lose.

2

Account Registration & Use

Each person is permitted only one account on maxwin. Creating multiple accounts may result in all accounts being closed and balances forfeited.

All information provided at registration must be accurate and up to date. Providing false information may cause payout issues later and could result in account termination.

Never share your account password with anyone.
Using another person's mobile number or personal details in your account is strictly prohibited.
If you suspect unauthorized access to your account, contact maxwin Support immediately.
Accounts may not be transferred or sold.

Important: Using third-party funds in your account or placing bets on behalf of someone else is strictly prohibited. If such activity is detected, the account will be suspended immediately.

3

Deposits & Withdrawals

Deposits and withdrawals at maxwin are available through Bangladesh's most widely used mobile banking services — bKash, Nagad, and Rocket.

Topic	Deposit	Withdrawal
Minimum Amount	৳50	৳200
Maximum Amount (Daily)	৳5,00,000	৳2,00,000
Processing Time	Instant	5 minutes on average
KYC Required	No (up to ৳10,000)	Above ৳50,000
Charge	Free	Free

Withdrawals can only be made to the mobile number used for the deposit and registered on the account. Withdrawals to third-party numbers are not permitted.

Once deposited funds are credited to the platform, they must be used for betting or gaming and cannot be directly refunded. However, any unused balance may be withdrawn at any time.

4

Betting Rules & Odds Policy

All bets on maxwin are final once confirmed and cannot be changed — please review carefully before placing a bet. If you placed a bet by mistake, contact support immediately, though cancellation of a confirmed bet cannot be guaranteed.

Odds can change at any time. The odds at the moment your bet is confirmed are final — any subsequent changes, whether higher or lower, will not apply to your existing bet.

Odds change rapidly in live betting — please confirm before placing your bet.
Bets may be voided if incorrect odds are displayed due to a system error.
Bets placed during technical issues may be adjusted depending on the circumstances.
Match results are determined based on data from official governing bodies.

If a match is cancelled or abandoned mid-way: If a match is cancelled or suspended before it concludes, all bets on that match are generally voided and the full stake is returned to your account. However, if a sufficient portion of the match has been completed (for example, more than half the scheduled overs in cricket), the result may be determined using the Duckworth-Lewis method or other applicable rules. Full details can be found in the rules for the relevant betting category.

If a selection in an accumulator bet is voided, that selection will be counted with odds of 1.00 and the payout will be calculated based on the remaining selections.

5

Bonus & Promotion Terms

Maxwin offers a variety of bonuses — including welcome bonuses, reload bonuses, cashback, and vouchers. Each bonus comes with its own wagering (betting requirement) conditions.

Bonus funds cannot be withdrawn directly — they must be "unlocked" by placing a specified amount in bets first.
The wagering period begins from the date the bonus is awarded.
Multiple bonuses cannot be used at the same time — the next bonus activates only after the current one is completed.
If any bonus abuse or manipulation is detected, the bonus and any associated winnings will be forfeited.
A voucher code can only be used once within its designated validity period.

maxwin reserves the right to modify, suspend, or cancel any promotion at any time. This will not apply to bonuses that are already active before the change takes effect.

6

Identity Verification (KYC) Process

Maxwin verifies user identity when necessary to ensure security and financial integrity. KYC is required in the following situations:

When total withdrawals exceed ৳50,000.
Upon winning a Major or Mega Jackpot, prior to payout.
If unusual activity is detected on your account.
At any time upon maxwin's request.

KYC typically requires a clear photo of your National ID (NID) or passport, along with proof of ownership of your mobile banking number. Withdrawals may be held until KYC is fully completed.

7

Responsible Gaming Policy

Maxwin believes the wellbeing of every user is the highest priority. We see gaming as a form of entertainment — not a source of income.

Our responsible gaming tools are available free of charge to all users:

Deposit Limit: Set daily, weekly, or monthly deposit limits.
Cooling-Off Period: A temporary break ranging from 24 hours up to 30 days.
Self-Exclusion: Account closure for a period of 6 months or more.
Loss Limit: Set a maximum loss limit for a given period.

If you feel that your betting is getting out of control, please Responsible Gaming Visit the page or contact Support.

8

Prohibited Activities

The following activities are strictly prohibited on maxwin. Engaging in them may result in account closure and forfeiture of your balance:

Attempting to exploit the bonus system to fraudulently extract profits.
Creating multiple accounts to claim bonuses repeatedly.
Using automated bots or software to place bets.
Placing bets using match-fixing arrangements or insider information.
Money laundering or transactions involving illegal funds.
Using another person's account or funds from a third party.
Exploiting technical glitches or errors on the platform.

If prohibited activity is detected, maxwin reserves the right to close the account and void any associated winnings without prior notice.

9

Account Closure & Suspension

You may close your account at any time. Make sure to withdraw any remaining balance before doing so.

Maxwin may also close or suspend an account in the following circumstances:

In the event of a breach of terms and conditions.
If fraudulent activity is detected.
When an investigation is required for security purposes.
Withdrawal requests will not be processed until KYC verification is completed.

To close your account yourself, go to "Self-Exclusion" or "Close Account" in Settings, or email support@maxwin-taka.com.

10

Dispute Resolution Process

If you have a concern, please reach out to maxwin's support team first. Most issues are resolved within 24 hours.

How to Submit a Complaint:

Describe your issue in detail via live chat.
Email us at support@maxwin-taka.com — include your account ID and a full description of the issue.
The support team will respond within 48 hours.

For betting disputes, the official match result is considered final. Any complaints regarding odds or payouts must be submitted within 72 hours of the match ending.

11

Changes & Updates to Terms

Maxwin reserves the right to update these terms and conditions as needed. Users will be notified of significant changes via email or in-app notification.

Updated terms take effect from the date of publication. Continued use of the platform after any changes constitutes acceptance of the revised terms.

The latest version of the terms is always available on this page. Check the "Last Updated" date at the top of the page to see when changes were last made.

Maxwin's Terms & Conditions — In Plain Bangla